The Qantas Airways app serves as a comprehensive digital companion for managing various aspects of travel and loyalty with Qantas. Users can search for and book Qantas flights, along with other Qantas travel products like hotels, rental cars, tours, and travel insurance. It allows travelers to manage existing trips, access a digital boarding pass for eligible flights, and stay informed with check-in and boarding notifications. A key feature is its integration with the Qantas Frequent Flyer program, enabling members to track points activity, monitor Status Credits, and explore member benefits.
Trip Management and Booking
The app facilitates the entire travel workflow from planning to post-flight. Users can search for and book Qantas flights directly within the app. Beyond flights, it supports exploring and booking a range of Qantas products, including hotels, car rentals, tours, and travel insurance, providing a centralized platform for trip organization. Once booked, users can manage and view their flight, hotel, and car reservations, and access their digital boarding pass to keep it conveniently within the app. For Qantas-operated and marketed flights, it also allows passengers to select or change their seats at any time before check-in.
Frequent Flyer Benefits and Points Management
For Qantas Frequent Flyer members, the app offers extensive tools to manage their loyalty program. Members can track their Qantas Points activity, monitor Status Credits, and observe their progress towards higher membership tiers. It also provides information on how to earn points and discover various Frequent Flyer member benefits, including the ability to redeem them. The app supports claiming missing Qantas Points and Status Credits for eligible flights and allows members to use and earn Qantas Points on products available through Qantas Marketplace and Qantas Shopping. Furthermore, eligible users can manage, link, and transfer lounge invitations before their flight and view which lounges they can access.
In-Flight Information and Support
To enhance the travel experience, the app allows users to explore movie and TV show options that will be available on their upcoming flight. For direct assistance, the app now offers a chat function where users can connect with a consultant via a chatbot experience, accessible through the help icon on the homepage. This feature was introduced in version 4.58.0.107. It is important to note that certain functionalities, such as check-in, in-app boarding passes, requesting upgrades, and some alerts, may not be available for all flights and airports.
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